I disagree with you there.. I worked for the Body shop for many years and I loved it!!! I worked at the metro location where is franchise not corporate and it was probably one of the most fun jobs i've ever had.. Loved the girls that worked there and had a blast... I did work there with the change-over and nothing changed staff wise... The Body shop is very big on customer service.. they want to make sure that every customer is getting what they want.. I like stores that actually help you.. not like some stores where you walk in and nobody says hi to you and no one is available to help you when you need it.