that totally sucks! my gosh.. what kind of experienced manager would say such a thing? that completely shows how much experience she has been working! .. if she was seriously using her brain.. she would have realized that loosing profit is not as important as keeping up the customer experience at their store! .. i've worked at retail before and i understand how tough it is sometimes with customers.. but no matter what its all about the customer service! i now work at a bakery - cobs bread.. and whenever anything goes wrong on my end.. there is always the option of giving the product (bread) for free or at least with a discount. that girl is just unexperienced..