My friend recently purchased a Long Jacket at Aritzia. It\'s brown with a faux-fur hood with beige lining.

She wore it in the rain once and the dye they used seeped through to the lining and stained a cashmere sweater she had just bought at Banana Republic. So basically the dye they use is super cheap.

She paid over $300 for this jacket. She took it back and the girls said that nothing can be done. No refund, exchange or appology. She e-mailed Aritzia\'s head office and no one ever had replied.

Not only did the color bleed off.. but it ruined her clothes. Now she cannot wear it at all becuase she\'s scarred it will ruin anything else she wears underneath it.

How can Aritzia sell cheaply made items for an over-priced amount and not be held responsible when their items come back to them due to poor qualily issues??

This is the 2nd jacket she\'s purchased from Aritzia that she\' had problems with.

The first one was a short black fur trimmed jacket with a zipper. The flaps in the front were held down by magnets which demagnitized anything she put in her pocket..ie credit cards, bus tickets.ect.
It screwed up her Gucci Watch becuase the force from the magnets made the time go funny.. like it would stop everytime she wore the jacket. It would get stuck to her car becuase of the magnetic closure and it would get dirty.

She also complained about the first jacket and AGAIN... they were not willing to do anything about it.

I myself will NEVER shop at ARitzia again. this is just my opinion. I can\'t stand their customer service, quality of clothing, and so called style. If I want high-end quality service and high-end quality products... I\'ll shop at Holt Renfrew.