the discount thing: it isn't really up to the manager. i work @ staples, and if you got a discount through a different store, we can't accept returns or exchanges because you recieved that discount from a diff store. it's how it works. so maybe that was the reason why she couldn't exchange it for you.

floor managers can make decisions if they wanted to.

and i mean if they have enough employees then they have enough employees. you can't really push them to hire more people eh...