Sephora

crownme · 11-24-2007, 03:04 PM

Yesterday I went to Sephora and bought a small brush case for $20.52 after tax.

When I got my change back, I noticed that the side of the $5 bill was missing. At least 1/5 of it was missing! Not the side with the dashed rectangles (it was an older version that didn't have a silver stripe). (I probably sound really stupid but this made me frustrated).

So I proceeded to ask the cashier to exchange it for another $5 bill.
Me: Excuse me, this bill is ripped. Can you exchange it for another one?
Cashier: No. There's nothing wrong with it. It's still legal.
Me: How? A whole section of it is missing. I'm going to the bank to deposit money afterwards and I don't want to have to deal with any complications. Can you just exchange it?
Cashier: No. The reflective side is still there. You can still use it. The bank will accept it.
(etc., etc., more complaining and going around in circles, etc.)
He starts dealing with other customers while I'm still standing by the counter looking like an idiot.

After a few minutes, I lined up AGAIN.
Me: You know what? I'm just going to return this. You're wasting my time over a $5 bill that you can easily replace.
Cashier: Fine (with a smirk).

I think he was the store manager too. Either way, wouldn't he want a customer to walk away feeling content about their purchase and the Sephora store? It would've taken him 2 seconds to exchange my $5 with another one yet he completely REFUSED to do so, and even had the audacity to start IGNORING me and start scanning other customers' items. I should've starting yelling and making a big fuss (instead of lining up and waiting for the bastard). I'm actually glad I returned the item. If they don't want my business, fine, I'll just take it somewhere else.

juicybrat · 11-24-2007, 03:24 PM

wow...that sucks. i'm a cashier and i do come across a bill that is ripped...most of the time...maybe like 25% of it will be gone..my manager says the bank will still take it...(i'm not sure what happens if 50% of the bill is gone).

and when costumers don't want an ugly bill...whether a bit is missing..it is crimpled..i don't care..money is money and i'll give them the next one outta the pile outta my till...

i don't get what's wrong with the cashier at sephora...

crownme · 11-24-2007, 04:15 PM

^ Yeah, I didn't know that and I didn't wanna have any problems. Better safe then sorry? >.<

caitlinx · 11-24-2007, 06:15 PM

Ugh that's so frustrating. I'd hate to see what they'd be like if you had a faulty product or something! sheesh.

juicybrat · 11-24-2007, 06:18 PM

Quote:

Originally Posted by crownme

^ Yeah, I didn't know that and I didn't wanna have any problems. Better safe then sorry? >.<

yeah i wouldn't want an ugly bill either.

*pinkpeachz · 11-24-2007, 06:20 PM

what an ass, totally ruins sephora's reputation.

jazuresky · 12-05-2007, 09:43 PM

actually the customer service at sephora isn't all that great. Once I asked them to show me foundation meeting certain criteria and etc, the manager just said 'can you find her some foundation' and gave that associate a WINK. I was like..what you think I'm going to purchase some really expensive ones? And then when I asked one associate can you show me xxx, they just asked some other person to do it. I don't get it. In the end I bought nothing they recommended.

kIts · 12-05-2007, 10:08 PM

that sucks!! that would've totally pissed me off.. seriously. wow if i were you, i'd totally write a complaint letter to the management and everything. lol.. i cant believe they just ignored you!! >=(

btw,, what/where's Sephora?

crownme · 12-05-2007, 10:11 PM

^ Sephora's a make-up store. It's kind of like the make-up section in the Bay or Sears but there's no individual booths for each brand. I'm in Toronto but I think there's one in Vancouver (or will be).

voxpop · 12-05-2007, 10:35 PM

I understand at some places where they can't open a till without a transaction, but if your working somewhere you can you're just making an ass of yourself and the company.

ckwan · 08-24-2008, 05:12 AM

i actually took money out of the machine at my bank at like maybe 9 pm one night and when i looked at the twenty dollar bill, it was litterally only like 40% of the bill left. it made me so frustrated but i had to take it back to the bank the next day and they gave me a perfect an d crisp new bill :)
so i guess yeah as long as the reflective shiny thing is still on, it's fine. but with the service at sephora, that is actually ridiculous.

thischiq · 08-24-2008, 11:58 AM

i wouldve remembered his name and complained to head office ...

11-24-2007, 03:04 PM	#1 (permalink)
crownme Full Member Join Date: Oct 2007 Location: GTA POSTS: 579 Buy/Sell Rating: 0 Thanks: 1 Thanked 18 Times in 13 Posts	Sephora Yesterday I went to Sephora and bought a small brush case for $20.52 after tax. When I got my change back, I noticed that the side of the $5 bill was missing. At least 1/5 of it was missing! Not the side with the dashed rectangles (it was an older version that didn't have a silver stripe). (I probably sound really stupid but this made me frustrated). So I proceeded to ask the cashier to exchange it for another $5 bill. Me: Excuse me, this bill is ripped. Can you exchange it for another one? Cashier: No. There's nothing wrong with it. It's still legal. Me: How? A whole section of it is missing. I'm going to the bank to deposit money afterwards and I don't want to have to deal with any complications. Can you just exchange it? Cashier: No. The reflective side is still there. You can still use it. The bank will accept it. (etc., etc., more complaining and going around in circles, etc.) He starts dealing with other customers while I'm still standing by the counter looking like an idiot. After a few minutes, I lined up AGAIN. Me: You know what? I'm just going to return this. You're wasting my time over a $5 bill that you can easily replace. Cashier: Fine (with a smirk). I think he was the store manager too. Either way, wouldn't he want a customer to walk away feeling content about their purchase and the Sephora store? It would've taken him 2 seconds to exchange my $5 with another one yet he completely REFUSED to do so, and even had the audacity to start IGNORING me and start scanning other customers' items. I should've starting yelling and making a big fuss (instead of lining up and waiting for the bastard). I'm actually glad I returned the item. If they don't want my business, fine, I'll just take it somewhere else.

11-24-2007, 03:24 PM	#2 (permalink)
juicybrat Mallvibes Elite Member Join Date: Dec 2006 Location: Vancouver POSTS: 2,855 Buy/Sell Rating: 12 Thanks: 29 Thanked 46 Times in 46 Posts	Re: Sephora wow...that sucks. i'm a cashier and i do come across a bill that is ripped...most of the time...maybe like 25% of it will be gone..my manager says the bank will still take it...(i'm not sure what happens if 50% of the bill is gone). and when costumers don't want an ugly bill...whether a bit is missing..it is crimpled..i don't care..money is money and i'll give them the next one outta the pile outta my till... i don't get what's wrong with the cashier at sephora...

11-24-2007, 04:15 PM	#3 (permalink)
crownme Full Member Join Date: Oct 2007 Location: GTA POSTS: 579 Buy/Sell Rating: 0 Thanks: 1 Thanked 18 Times in 13 Posts	Re: Sephora ^ Yeah, I didn't know that and I didn't wanna have any problems. Better safe then sorry? >.<

11-24-2007, 06:15 PM	#4 (permalink)
caitlinx Mallvibes Newbie Join Date: Nov 2007 Location: North Vancouver POSTS: 10 Buy/Sell Rating: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Sephora Ugh that's so frustrating. I'd hate to see what they'd be like if you had a faulty product or something! sheesh.

11-24-2007, 06:20 PM	#6 (permalink)
pinkpeachz Moderator* Join Date: Sep 2006 Location: Burnaby POSTS: 2,286 Buy/Sell Rating: 0 Thanks: 59 Thanked 46 Times in 39 Posts	Re: Sephora what an ass, totally ruins sephora's reputation.

12-05-2007, 09:43 PM	#7 (permalink)
jazuresky Full Member Join Date: Oct 2006 POSTS: 1,020 Buy/Sell Rating: 1 Thanks: 16 Thanked 28 Times in 21 Posts	Re: Sephora actually the customer service at sephora isn't all that great. Once I asked them to show me foundation meeting certain criteria and etc, the manager just said 'can you find her some foundation' and gave that associate a WINK. I was like..what you think I'm going to purchase some really expensive ones? And then when I asked one associate can you show me xxx, they just asked some other person to do it. I don't get it. In the end I bought nothing they recommended. __________________ 6.12 All Lowest Prices: R&R,Burberry,Bebe,Hollister,TNA,Puma,H&M

12-05-2007, 10:08 PM	#8 (permalink)
kIts Full Member Join Date: Nov 2006 Location: 6O4* POSTS: 406 Buy/Sell Rating: 2 Thanks: 8 Thanked 10 Times in 8 Posts	Re: Sephora that sucks!! that would've totally pissed me off.. seriously. wow if i were you, i'd totally write a complaint letter to the management and everything. lol.. i cant believe they just ignored you!! >=( btw,, what/where's Sephora?

12-05-2007, 10:11 PM	#9 (permalink)
crownme Full Member Join Date: Oct 2007 Location: GTA POSTS: 579 Buy/Sell Rating: 0 Thanks: 1 Thanked 18 Times in 13 Posts	Re: Sephora ^ Sephora's a make-up store. It's kind of like the make-up section in the Bay or Sears but there's no individual booths for each brand. I'm in Toronto but I think there's one in Vancouver (or will be).

12-05-2007, 10:35 PM	#10 (permalink)
voxpop Mallvibes Newbie Join Date: Dec 2007 Location: Kamloops POSTS: 11 Buy/Sell Rating: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Sephora I understand at some places where they can't open a till without a transaction, but if your working somewhere you can you're just making an ass of yourself and the company.

08-24-2008, 05:12 AM	#11 (permalink)
ckwan Mallvibes Newbie Join Date: Aug 2008 Location: Burnaby POSTS: 53 Buy/Sell Rating: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Sephora i actually took money out of the machine at my bank at like maybe 9 pm one night and when i looked at the twenty dollar bill, it was litterally only like 40% of the bill left. it made me so frustrated but i had to take it back to the bank the next day and they gave me a perfect an d crisp new bill :) so i guess yeah as long as the reflective shiny thing is still on, it's fine. but with the service at sephora, that is actually ridiculous.

08-24-2008, 11:58 AM	#12 (permalink)
thischiq Full Member Join Date: Jun 2007 Location: vancouver POSTS: 1,068 Buy/Sell Rating: 2 Thanks: 20 Thanked 28 Times in 25 Posts	Re: Sephora i wouldve remembered his name and complained to head office ...

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