RANT: Toyama Sushi on Seymour

*****Before you read please note that i'm a 4"11" girl.

I was with my friend today this afternoon looking for a AYCE place near downtown because we were starving ourselves to get the most of our AYCE after volunteering!

One of my other friends suggested over text that we should go to a place near Gyoza King for AYCE, so we were walking towards Gyoza King which was 11 blocks away. I happened to see "Toyama Sushi" and there were alot of people in it so I assumed it was good.
My friend and I walked in and we were greeted by a male and seated immediately. This was at around 3:15PM?

We placed our order down and about 10~15minutes later we recieved our food, since it's AYCE we wanted to get the most of our money so got another piece of paper and placed our second order it took about 20 minutes to get that.
My stomach started to hurt so I went to the washroom.
It's about 4ish right now and we asked for yet another piece of paper, filled it out, asked for two cups of water, and gave it to the waiter.
20 minutes passed and no food.
30 minutes passed so I raised my hand and the waitress said "sorry i'll check for you." She never came back
My stomach started to hurt so I went to the washroom again.
40 minutes passed and I was fed up, I asked the male waitress and he said "ask one of the waitresses, i'm eating"
45 minutes passed and I finally got the attention of another female waitress, this time she actually checked and came back 5~10 minutes later.
The first female waitress came back with attitude, threw another piece of paper down and just gave us another piece of paper to order with.
Then the second waitress came by right after and said "sorry, we lost your order in our system can you please reorder?"

10~20 minutes passed and the first female waitress came by and gave my friend her beef short ribs that were most likely from another person's order that she messed up.
Another 5 minutes passed and she tried giving us orders that weren't ours for some reason.
It's around 5ish right now and my friend and I are just annoyed, tired, and want to leave. The only reason we stayed was to get our money's worth of food.

Another 5-10 minutes pass and she finally gives us the other half of our third order
I finish my share and head to the washroom again, because my stomach is starting to hurt a little.

We both finally finish our food and are too fed up to wait for another order so we head to the cash register to pay because it'll be way faster. My friend asks me if my stomach hurts because her stomach does.

The second waitress gives us our bill and I tell her to split it, on the receipt I see that the total is $27.9, so I tell the waitress that it says outside that they're advertising AYCE for $12.95 person. She calls the first waitress over and the first waitress just struts over with this attitude and this b*tch face.

I told her that we were here for the lunch AYCE, not dinner.
She ended up YELLING at me in the middle of the store about how it's a Sunday, and on Sunday for some reason they charge a dollar extra. I let it go, paid, and left.

My friend and I stepped out of the restaurant after she went to the washroom and told me again that her stomach hurt, we were almost at the skytrain station and I remembered that we didn't get the receipt. I talked her into going back for it.

It's about 6 right now and we both walked back into the store, I asked the second lady for the receipt and she hands it to my friend. I tell her that both of us have stomach aches so she calls for "Aki" and we find out later that's the first waitress that approached us. She comes over again with this HUGE smirk on her face, "what?"

Me : We both have stomach aches
Her : So? This is all you can eat.
Me : Both of us starved ourselves all day so we could get the most out of our all you can eat, we didn't eat ANYTHING all day.
She shrugged and didn't say anything.
Me : I'm implying that your food is giving us stomach aches.
She shrugged again and didn't say anything.
Me : Do you want me to report you to the BBB?
Her : Go ahead.

My friend told me to ask for her name and she replied with "why?"
I told her it was so I could report her to the BBB, she smirked again and said "Aki."

This is honestly the worst service i've received, we waited for over 90minutes for our food and ate for 20~30minutes max. Not a single apology from "Aki."

Wow......sorry to hear your horrible experience at that sushi restaurant. You definitely need to report them. What if, the "waitress" put something in your food?

Holy........ that sounds terrible !! bitch slap that bitch ! LOL jking

Sorry to hear about it! Was there a manager that you could have spoken to? Well, you know never to go THERE again!

wow, they had some terrible service.

so you didn't eat all day until 330 when your food arrived? your stomach pains might be from not eating all day and not the food.

She might have i'm not sure, I sent an email to the BBB.

It was tempting to not slap her haha.

Yup, I forgot to ask for the manager but the nice waitress kept asking for "Aki," so i'll assume that she was the manager?

Yup we walked around for a long time!
My friend said her stomach pains were probably from eating too much at once, mine on the other hand I have no idea, they went away in the end though.

i hope she get fired soon.

Could be true. It's such a coincidence both of you have a similar stomach pains.

Me too haha : )

Maybe I'm not sure, she ate more than I did because the servings were really small.

Aw I'm sorry you had such a bad experience, that sounds awful! Good to know that you reported her... Unfortunately, some places have absolutely no regard for customer service, or manners in general.

Mhm, still waiting on a reply from the BBB

spread through word of mouth or post on your facebook page of your negative experience at that restaurant. No restaurant like that deserves to have business!

aw, that sucks . i had such a different experience going there. i've been there multiple times and nothing like that has ever happened. i've actually gotten great service there and they are also really nice about over ordering. a few times, we couldn't finish what we ordered (quite a bit too) and they didn't even charge us extra. strangeeeeeeeeee :S.

I don't use Facebook often, that's why I posted it on MV haha : )

Really?
Only one waitress(Bambi) was nice to us and that was near the last half an hour/hour when we were there. The rest were just ugh.
If it helps my friend and I are under the legal age for drinking and we didn't go with an adult or anything, maybe that's why?

I agree with a couple of posts above. I don't think it was the food that caused the stomach ache. The cause might be the fact that... "Both of us starved ourselves all day so we could get the most out of our all you can eat, we didn't eat ANYTHING all day."
It really sucks that your friends and you had to wait so long for the food. I would've walked out if I had to wait more than 40 mins.

i think also too long to bring you food so you give up and leave before getting your money's worth.

I also had a bad experience at this place. My friends and I took very long to order since we've never been there before. The waiter came back several times even though he clearly saw us still looking at the menu. He kept told us to "hurry up and order" with an angry look on his face. We asked for water and he never gave it to us so we asked again once we finished our food. He seemed pissed to give us water and once he gave us the bill, he reminded us to tip him...oh please.