went to superstore after a friend told me they were clearing out some of their furniture, and we needed to get some stuff. So i went to the one on lougheed highway near IKEA, and they had these 2 leather chairs that i needed....but i was only in my mazda 3, so there was no way to put two big leather chairs in the back seat, lol. I went to customer service, and asked if there was any possible way that they could put 2 of the chairs on hold, that i would pay for it, and come back first thing in the morning to pick them up with a pick-up truck......it was already 9:30pm at night, so there was no way i\'d get home to the bcit area and then back out in time with the truck. The girls there were like: \"nope, sorry\" i said that i was going to pay for it but that i can\'t take it b/c i have a small car. They\'re like: \"no, can\'t you take it with you?\" Ok, sorry but how many people go to superstore with hugh trucks??? most have family vehicles..... And it\'s not like i was asking them to hold the items unpaid and for a day....it was 1/2 an hour until they closed, and i\'d be back in the morning The one girl called her manager, and she\'s like, \"no he said that he has no room to store anything, and that it could get lost\" ummm ok...... So we left. THEN my father went there the next day, and all the chairs were GONE!!! He went to cusotmer service, and the girl there was super nice to him (probably b/c he was a guy) and said that she\'d call around for him and found them at metro, and metro agreed to hold them for a few hours (guess they wouldn\'t get lost there! :evil: ) Then my gf went to the one in Guildford and asked if they had any more of another style chair, and the girls at customer service were like: \"nope we\'re sold out\" She asked if it was possible they were anywhere else, and they were like: \"nope sorry\" in a very snotty way. So she asked if it was possible if they could call the pentiction store and see, since she was going there this weekend and could pick it up. The girls there were like: \"ohh we don\'t have the number for there\" What!! what do you mean? you\'re a multi million $$ company and you don\'t have other stores numbers? i\'m sorry blockbuster video (where i\'ve worked) has a list of numbers of every store across canada!! Then then girls were like: \"ohh and it\'s long distance and we\'re not allowed to call long distance. You can call if you want yourself and ask, but we can\'t\" My gf and her husband were dumbfounded, and the girls at customer service were smiling and laughing at them........ I\'m sorry, you\'re at a multi-million $$ company and you work at customer service, and you\'r a b**ch???